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Improving call center efficiency with batch inference for transcript summarization using Amazon Bedrock

Introducing Batch Inference for Amazon Bedrock: Streamlining Data Processing for Foundation Models (FMs)

We are thrilled to announce the general availability of batch inference for Amazon Bedrock, a new feature that enables organizations to process large volumes of data when interacting with foundation models (FMs). This feature addresses a critical need in various industries, including call center operations, where the volume of data is constantly growing, making traditional analysis methods insufficient.

Call center transcript summarization has become a crucial task for businesses looking to extract valuable insights from customer interactions. As call data continues to grow, the demand for a scalable solution that can keep pace with this growth has become more pressing. Batch inference offers a compelling approach to address this challenge by processing substantial volumes of text transcripts in batches, often using parallel processing techniques. This method is particularly well-suited for large-scale call center operations where instant results are not always necessary.

In this blog post, we provide a detailed, step-by-step guide on implementing batch inference capabilities in Amazon Bedrock. We cover everything from data preparation to job submission and output analysis, offering best practices to optimize batch inference workflows and maximize the value of data across different industries and use cases.

The batch inference feature in Amazon Bedrock provides organizations with a scalable solution for processing large volumes of data across various domains. This fully managed feature allows organizations to submit batch jobs through a CreateModelInvocationJob API or on the Amazon Bedrock console, simplifying large-scale data processing tasks.

In this post, we demonstrate the capabilities of batch inference using call center transcript summarization as an example. By walking through this specific implementation, we aim to showcase how organizations can adapt batch inference to suit various data processing needs, regardless of the data source or nature.

Before initiating a batch inference job for call center transcript summarization, it is crucial to properly format and upload data in JSONL format, with each line representing a single transcript for summarization. Each line should follow a specific structure, including a unique identifier and the model input in JSON format.

After preparing the data, users can initiate a batch inference job through the Amazon Bedrock console or API. Users can create and manage batch inference jobs through the console by specifying input and output data locations, encryption settings, and authorization methods. Alternatively, users can programmatically initiate a batch inference job using the AWS SDK, enabling seamless integration with existing workflows and automation pipelines.

Once the batch inference job is complete, users can access the processed output through the Amazon S3 console or programmatically using the AWS SDK. The output files contain processed text, observability data, inference parameters, and a summary of processed records, enabling organizations to integrate data into existing workflows or perform further analysis.

In conclusion, batch inference for Amazon Bedrock offers a scalable solution for processing large volumes of data in a single API call, providing benefits for various industries and use cases. We encourage organizations to implement batch inference in their projects to optimize interactions with FMs at scale and achieve desired outcomes.

The authors of this blog post are passionate professionals with expertise in AI/ML technologies and software engineering, dedicated to helping customers build innovative solutions and products. Their diverse backgrounds and interests contribute to their expertise in delivering practical solutions for AWS and Amazon customers.

We are excited about the potential of batch inference for Amazon Bedrock and look forward to seeing how organizations leverage this feature to optimize their data processing workflows and drive business value.

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